Martin Marietta

  • Customer Service Coordinator - Dallas

    Job Locations US-TX-Dallas
    Requisition ID
    2018-4412
    Division
    Southwest Division
  • Overview

    Recently ranked at #72 on Fortune magazine’s list of the 100 Fastest-Growing Companies in the world, Martin Marietta, a member of the S&P 500 Index, employs more than 8,500 employees at operations spanning 27 states, Canada and the Bahamas. A leading supplier of aggregates and heavy building materials, dedicated teams at Martin Marietta supply the resources for the roads, sidewalks and foundations on which we live.


     


    At Martin Marietta, we are always looking for the best and the brightest, for people who have the potential to be the Company's future leaders. We are building on our foundation of success by selecting the finest people and helping them realize their potential. When you decide to build your career at Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

    _____________________________________

    Customer Service Coordinator


     


    Position Summary


     


    Under the direction of the Customer Service Manager, the Customer Service Representative receives customer orders and coordinates activities of multiple cement & aggregate shipping facilities, including rail movements, scheduling orders to specific jobsites to fulfill customer needs.  Works closely with Marketing/Sales as well as dispatch team to provide customer service and follow up to ensure customer satisfaction with all aspects of services and products delivered.  Also includes graphical analyses of sales volumes, customer materials volumes, and follows up to sales calls.


     


    Requirements



    • Analyze customer job specifications and assist customers with material recommendations as required.

    • Receive material specifications etc. and review for correct application.

    • Evaluate incoming material specifications to ensure compliance with ASTM.

    • Prepare and maintain graphical analysis of product sales data including customer materials consumption by product, sales volumes, production volumes etc. Prepare special presentation materials as required.

    • Prepare all freight invoices that are sent in for payment daily by verifying signatures, correct copies of tickets, freight rate and calculate invoices.

    • Research and correct tickets that are billed to wrong customers or customer tickets showing wrong material.

    • Set-up new dispatch orders for customers and places add-on products to existing orders.

    • Respond to customer requests through verbal and/or written communications.

    • Answer all incoming customer calls.

    • Complete transmittal forms for the “sales delivery tickets” that pertain to each area of business and product or service.

    • Research freight costs to targeted areas for job bids and customer quotes.

    • Establish and maintain positive relationships and open communications with customers, contract haulers, and fellow employees including production, administration, and sales.

    • Maintain communication with sales and production teams on incoming product orders.

    • Other duties as assigned.

    • Minimum Education and Experience



    • High School Diploma or equivalent required.

    • B.A./B.S. degree in a related field from an accredited university or college preferred.

    • Five (5) years’ experience in cement, aggregates, ready mix, or energy related industries.

    • Knowledge, Skills and Abilities



    • Excellent communication skills both oral and written. Strong customer service orientation.

    • Must be a self-starter and a team player.

    • Must be able to work independently and with little supervision.

    • Extensive knowledge of ASTM, API and DOT standards and specifications.

    • Knowledge of shipping areas.

    • Must have proficient computer skills and experience with Word, Excel and PowerPoint.

    • Must be able to research/analyze customer needs information and process correctly.

    • Must be able to recognize different types of material.

    • Must be able to maintain focus under heavy workloads. Must be able to multitask in a stressful environment with numerous interruptions and conflicting demands.

    • Knowledge of Quality Control procedures relating to oil well cements aggregate materials strongly preferred.

    • Must be able to perform calculations related to pricing, freight rates, cash sales, inventory, material volumes, weights and basic geometry.

    • Must be able to read and interpret materials specifications and evaluate TXI product family for most appropriate application/solution.

    • Must be available for overtime as required including weekends as well as possible shift-work.

    • Bi-lingual preferred.

    • Physical Requirements



    • Must be able to lift and carry product samples, ticket boxes and other supplies weighing up to approximately 50 pounds and carry 10 feet.

    • Must be able to communicate clearly on telephone and two way radio.

    • Must be able to use office equipment including PC, adding machine, fax machine, printers, etc. for up to 12 hours per day.

    • Must be able to walk on uneven and / or slippery ground.

    • Must be able to work up to 12 hours per day for extended periods.

    Benefits


    • Medical

    • Prescription Drug

    • Dental

    • Vision

    • Health Care Reimbursement Account

    • Dependent Care Reimbursement Account

    • Wellness Programs

    • Employee Assistance Plan

    • Paid Holidays and Vacation

    • 401(k) with Company matching

    • Pension

    • Sickness and Accident – Short-Term Disability

    • Optional Long-Term Disability

    • Employee Life Insurance

    • Spouse & Dependent Life Insurance

    • Business Travel Accident Insurance

    • Direct Deposit Payroll

    • Educational/Tuition Assistance Plan

    • College Scholarship Program – for dependent children

    • Matching Gift Program

    • New Auto Purchase Discount Plans


    We are an equal opportunity employer.
    Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.